FAQ

StormWick is a digital store for game keys, activation codes and gift cards across every major platform — PC (Steam, Epic, GOG, Battle.net), PlayStation, Xbox and Nintendo. Everything is delivered electronically and ready to redeem.

Full games, DLC and expansions, in-game currency, and prepaid gift cards (PSN, Xbox, Nintendo eShop and more). Each product page lists the platform, region and exactly what's included.

No — StormWick is 100% digital. There are no discs, no packaging and no shipping. Every product is an electronic key or code you redeem on the official platform.

PC (Steam, Epic Games, GOG, Battle.net, EA App, Ubisoft), PlayStation, Xbox and Nintendo Switch. The platform is shown in every product title and on the product page.

All major credit and debit cards (Visa, Mastercard), plus Google Pay and Apple Pay. Payments are processed by certified providers — your card details are never stored on our servers.

Yes. Checkout is protected by TLS/SSL encryption and our payment partner is PCI-DSS certified. Card data is tokenised and handled by the processor — StormWick never sees your full card number.

Yes — an itemised invoice is sent to your email after every successful payment, and you can re-download it any time from My Account → Orders.

Declines usually come from your bank — a typo, an expired card, low funds or an anti-fraud block on cross-border payments. Double-check the details, try another card, or contact your bank. Still stuck? We're happy to help.

Your key or gift-card code is emailed to the address used at checkout as soon as payment is confirmed, and it's also saved in My Account → Game Keys for whenever you need it.

Most orders land within seconds of a confirmed payment. In rare cases where your bank needs extra verification, it can take a few minutes — you'll get the email the moment it clears.

Check your Spam or Promotions folder first. Your key is always available in My Account → Orders. Still nothing? Message us and we'll re-send it right away.

Yes, you can order worldwide. Some titles carry publisher region restrictions (for example "EU only") — these are always shown on the product page so you can pick the right version.

You can check out as a guest, but a free account gives you permanent access to your keys and orders, faster repeat checkout, a wishlist and personalised deals.

Of course. Forward the delivery email to the recipient, or share the code from My Account → Game Keys. They only need an account on the matching platform — not a StormWick account.

Every product page has a How to Activate section for its platform, and the steps are included in your delivery email. There's also a full guide on our How to Redeem page.

Open Steam, go to Games → Activate a Product on Steam, paste your key and follow the prompts. The game is added to your library and ready to download. Other platforms are covered on How to Redeem.

Don't worry. Message us with your order number and a screenshot of the error. If the code was faulty on our side, we'll send a replacement or issue a full refund under the StormWick Guarantee.

If a key is faulty, invalid or wrong-region through no fault of your own, we'll replace it free or refund you in full. Because keys are delivered instantly, the 14-day withdrawal right ends once the code is sent — full details in our Refund Policy.

The fastest way is the form on our Contacts page, or email privacy@stormwick.com. We typically reply within a few hours.